From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program
That RFP process is a grind, eh? The peak experience is when you finally get to call your new strategic partner and let them know they are the successful bidder. After that, it would be nice to take a breather. But you’re ready to implement and t...
Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic
Launching an outsourced customer care program in a pandemic requires more than just skill, experience, process, and infrastructure. It depends heavily on the strength of the relationship with your outsourcer. Strategic partnership is a priority.Request...
Rethinking the Outsourcer Selection Process in the New Normal
In this new world, how will you go about getting your hands on the intangible pieces of the evaluation process?Request Free!
High Impact Productivity Hacks
The internet is overflowing with productivity hacks that have little to no impact. This eBook is the product of a year of research that led to increased outputs by 50%. The 5 highest impact productivity hacks are: Making doable action pl...
The 10 Commandments of The Growth Mindset
This growth mindset book contains the Do’s and Don’ts. It helps the reader understand the differences between the fixed and the growth thinking. Due to its format, it is easy to digest and also contains a summary page where you can fin...
Over the Edge – How to Break Out of the Comfort Zone
What will you learn from this eBook about the comfort zone: What is it and how does it work? What are the risks of staying in the comfort zone for the rest of your life? What are the benefits of breaking out? How to get the motivation to ma...
What’s Trending in Customer Service Right Now?
Time kind of lost all meaning in the first half of 2020 so it’s especially hard to believe we’re in the middle of summer already. In the world of customer service, every industry has had their own unique challenges this year, and it’s...
18 Signs That You’re Addicted to Continuous Improvement
We spend so much time thinking about continuous improvement, talking about continuous improvement, and practicing continuous improvement that it's no wonder it's invading our personal lives. If you're like us, careful examination of your home life will...
25 Leadership Behaviors That Create A Culture of Continuous Improvement
In this paper "25 Leadership Behaviors That Create A Culture Of Continuous Improvement," KaiNexus reveals what every leader should be aware of when attempting to transition their organization's culture into one centered around continuous...
Kaizen with KaiNexus
In this paper, "Kaizen with KaiNexus," KaiNexus reveals the common mistakes of improvement efforts that every leader should be aware of when attempting to transition their organization's culture into one of continuous improvement. KaiNex...
