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The past decade has seen the federal government and highly regulated industries reevaluate the role of cloud technology in enabling their digital transformation initiatives. Next-generation cloud offerings, led by Amazon AWS GovCloud (US), have matured…
Remote work has created a paradigm shift, which is both fascinating and frustrating, especially when it comes to forecasting and workforce management.Request Free!
Remote training represents a perfect storm of challenges that, if not mitigated, can serve to lengthen the training program, confuse both the trainers and the trainees, and ultimately cause major attrition down the line.Request Free!
That RFP process is a grind, eh? The peak experience is when you finally get to call your new strategic partner and let them know they are the successful bidder. After that, it would be nice to take a breather. But you’re ready to implement and t…
Launching an outsourced customer care program in a pandemic requires more than just skill, experience, process, and infrastructure. It depends heavily on the strength of the relationship with your outsourcer. Strategic partnership is a priority.Request…
The internet is overflowing with productivity hacks that have little to no impact. This eBook is the product of a year of research that led to increased outputs by 50%. The 5 highest impact productivity hacks are: Making doable action pl…
This growth mindset book contains the Do’s and Don’ts. It helps the reader understand the differences between the fixed and the growth thinking. Due to its format, it is easy to digest and also contains a summary page where you can fin…
Hiring entry level support staff is never easy, especially not for a non-profit with a limited budget. But administering customized, tailored-to-their-job, pre-hire tests to job applicants, this organization was able to gain a much higher level of conf…
Does your hiring process always give you the best new service techs? Hiring new service techs is difficult and one hiring mistake can immediately result in angry online reviews for your company. If you follow the steps in this checklist, you’ll d…
Just as it seems you’ve settled into the new quarantine normal, the conversation has shifted to re-opening. You’re at the point where decisions need to be made. Does outsourcing still make sense? What happened to your timeline? Should you h…