Thoughtful Orchestration of Call Center Locations Emerge as UX Differentiator in the Wireless Sector, Finds J.D. Power
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July 18, 2022
In the mature and saturated wireless sector, opportunities for differentiation are increasingly rare. Many wireless providers see the benefit in developing a deeper understanding of customer needs to increase the level of service across the organizatio...
Christina Cooley of J.D. Power Discusses Environmentally Friendly Messaging for Differentiation in Retail Paint Market as Supply Chain Challenges Continue
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July 12, 2022
During the past two years, the home improvement sector experienced an uptick in sales as customers tackled do-it-yourself (DIY) projects to improve the functionality or aesthetics of their homes—and kill time. This elevated level of activity has ...